Legal Information

Responsible for the content:

Altigi GmbH
Theodorstr. 42-90, Haus 9
22761 Hamburg
Germany
Email: info@goodgamestudios.com

Goodgame Studios is a brand of Altigi GmbH.

Board of directors:
Maximilian Schneider
Fabian Ritter
Dr. Kai Wawrzinek
Dr. Christian Wawrzinek

District court: Amtsgericht Hamburg
Trade register number: HRB 99869
VAT ID: DE253777364

Altigi GmbH is a member of the German Entertainment Software Self-Regulation Body (USK).
USK Gütesiegel + Logo

General terms and conditions

1 Subject; Area of Validity
1.1 The following general terms and conditions regulate the use of online and mobile games and other services provided by Altigi GmbH/Goodgame Studios (hereinafter referred to as "Goodgame Studios"), Theodorstr. 42-90, 22761 Hamburg, on Goodgame Studios' websites and in app stores.
1.2 Goodgame Studios offers online and mobile games and other services within the context of its technical and operational capabilities, with an average annual availability of 90% (ninety percent). This does not include periods of time during which the use of online and mobile games and other services are interrupted or affected due to urgent technical reasons or required maintenance work. Goodgame Studios is not liable for these instances in accordance with the conditions of this contract. This also does not include periods of time in which Goodgame Studios' general servers or the servers of certain games do not allow online access due to reasons beyond Goodgame Studios' control (force majeure, third party responsibility, etc.).
1.3 Goodgame Studios continuously updates, changes, and develops its online and mobile games and other services at its own discretion. Users can therefore only participate in the respective online game, mobile game, or other offer in its respective form provided at any given time. Goodgame Studios retains the right to cease operating an online or mobile game or remove a specific service without explanation.
1.4 Online and mobile games and other services offered by Goodgame Studios are intended solely for the purpose of entertainment. The use of these games or services for business or commercial purposes is strictly prohibited.
1.5 Users are responsible for ensuring that their own software and hardware is suitable and up-to-date.
1.6 In addition to these general terms and conditions, any existing rules of the respective online or mobile game shall also apply. In the case of an inconsistency between these general terms and conditions and the rules of the game, the provisions of these general terms and conditions shall take precedence when settling the instance of contradiction. In addition, specific terms and conditions shall also apply to certain online or mobile games, specific versions and/or components of online or mobile games, and individual services offered on Goodgame Studios' websites as appropriate. Users will be appropriately informed of any specific terms and conditions prior to use of the respective offer.
1.7 Users have the opportunity to use the services of Goodgame Studios' contractual partners for various online and mobile games and other services. In these cases, a separate contract between the user and the respective contractual partner of Goodgame Studios shall be concluded. Users will be informed of this in an appropriate manner prior to concluding the contract.
1.8 Other provisions or general terms and conditions of a user, which deviate from Goodgame Studios' general terms and conditions, shall only apply if Goodgame Studios gives prior written consent to their validity.
2 Conclusion of Contract
2.1 In order to use the online and mobile games and other services provided by Goodgame Studios, users must register for and, if needed, install the app in question.
2.2 Only natural persons are eligible for registration. Only individual persons are permitted to be authorized users (no groups, families, spouses or life partners, etc.).
2.3 Children under 13 years of age are not permitted to register. Minors over 13 years of age may only register with the permission of their legal guardians and, in the case that the respective game or service has an age rating, only after reaching the minimum age requirement.
2.4 Users are not permitted to download mobile games via the Apple App Store if they are:
  • located in a country that is subject to an embargo by the US government or in a country that the US government classifies as supportive of terrorism.
  • on the US government's list of prohibited or restricted parties.
2.5 Users must enter a player name and generally an email address registered to the user in order to register for the online games; the mobile games require a player name. Users have no claim to a particular player name. The selected player name may not infringe upon the rights of third parties and violate existing legal prohibitions or common decency. Moreover, no email or web address may be used as a player name. Users must ensure that the information provided to Goodgame Studios during registration is genuine and complete.
2.6 Certain games also allow registration using Facebook login credentials. The data required for registration shall be taken from the user's Facebook account for this purpose.
2.7 Users must register for their accounts themselves. Registration performed via third parties, especially those that register individual people commercially at various service providers (registration services and/or entry services), is not permitted.
2.8 After successful registration, the user creates an account ("user account") which the user can manage independently. The user account cannot be transferred without the explicit consent of Goodgame Studios.
2.9 Users have no right to claim registration or activation.
3 General User Obligations
3.1 User data
Users agree to immediately provide Goodgame Studios with any future changes to data entered upon registration, in particular any change to the email address. Users are obliged to confirm for Goodgame Studios the accuracy of their data upon request.
3.2 Login data, identification, passwords
3.2.1 Users are required to maintain strict confidentiality regarding all login data, identification, and passwords.
3.2.2 The terms "login data", "identification", and "passwords" include all letter and/or character and/or number sequences used to authenticate the user and prevent unauthorized use by third parties. The password should not be identical to the player name, and it should consist of a combination of numbers and letters.
3.2.3 Users are required to protect all login data, identification, and passwords from third-party access.
3.2.4 In the event that a user has reason to believe that third parties have obtained or may have obtained unauthorized login data, identification, or passwords, they shall inform Goodgame Studios immediately and change their data or have it changed by Goodgame Studios. In this case or in the event that Goodgame Studios has concrete evidence of misuse of data, Goodgame Studios has the right to temporarily block access to the user's account. If there is evidence of misuse of data, Goodgame Studios shall inform the user.
3.2.5 Users are under no circumstances entitled to use the login data of another user, unless the rules of the respective online or mobile game or other service allow for exceptions.
3.3 Use of Goodgame Studios' websites and website content
3.3.1 Goodgame Studios' websites and mobile games include various content that is protected by trademarks, copyrights, or other means for the benefit of Goodgame Studios or third parties. Unless explicitly permitted within these general terms and conditions, users may not edit, copy, distribute, publicly reproduce, use for advertising purposes, or use beyond the contractually agreed purposes any of Goodgame Studios' websites, mobile games, or the content or any portion thereof. Only technical copies intended for browsing purposes and permanent copies intended solely for private use shall be permitted. Copyright information and brand names may not be changed, hidden, or removed.
3.3.2 The term "content" includes all data, images, text, graphics, music, sounds, sound sequences, videos, software programs and codes, and other information provided by Goodgame Studios. The term "content" also includes, in particular, all services available for download.
3.3.3 Users are obliged to abstain from any measure which may compromise or interrupt the proper functioning of Goodgame Studios' websites, any individual services and/or offers there, or its online and mobile games. Users are also required to abstain from any measure which may allow unauthorized access to data. Content may only be called up in a manner that does not affect other users' use of Goodgame Studios' websites and content. The transfer of data or software that may affect the hardware or software of recipients is not permitted.
3.3.4 Any use of Goodgame Studios' websites or mobile games for commercial purposes, especially advertising purposes, requires the express prior written consent of Goodgame Studios.
3.3.5 Users are not entitled to publish content on Goodgame Studios' websites, online games, mobile games, or other services.
3.3.6 Goodgame Studios' websites may not be used via an anonymization service that hides the user's true IP address.
3.4 Use of client software
‪ In the case of offers which require the prior installation of a client software, Goodgame Studios grants the user an unrestricted, non-exclusive, non-transferable, personal, and time-limited in terms of the user agreement right to install the client software and use it for the agreed purposes according to these general terms and conditions and the rules of the respective game. The software may not be used for commercial purposes in any manner. Modifications to the client software and a back-translation of the relinquished programming code into other code forms (decompilation) and other types of reverse engineering of the software's various production levels are prohibited if these are not required for establishing interoperability. Goodgame Studios is liable for damages to the user in accordance with the statutory liability provisions.
4 Specific Terms for the Use of Online and Mobile Games
4.1 The user may only take part in every round (e.g. World, Universe, etc.) of an online game or mobile game using one user account, unless the respective rules of the game allow for exceptions from this. The use of several user accounts by one user is not permitted. Multiuser accounts such as these may be deleted or banned at the reasonable discretion of Goodgame Studios.
4.2 Users are prohibited from enacting any form of manipulative interference in online or mobile games. In particular, users are not entitled to utilize measures, mechanisms, or software that could interfere with the function or progress of the game. Users may not take measures that may cause an unreasonable or excessive burden on technical capacity. Users are not allowed to block, rewrite, or modify content generated by the game administration or to interfere with the game in any other manner.
4.3 Under no circumstances may users
a) create or use cheats, mods and/or hacks, or any other third party software products that may change the result of the online or mobile games,
b) use software that allows the mining of data or otherwise intercepts or collects information in connection to the online and mobile games,
c) use virtual items that are being used in online or mobile games outside of the online or mobile games, purchase virtual items for "real" money, or sell or swap virtual items,
d) sell, buy, or trade user accounts.
This includes all circumventions, similar actions, or actions that produce an effect that matches the aforementioned bans.
4.4 Users are also prohibited from running the online game (including all individual web pages) with programs other than the internet browser or the client program that has been provided. This refers in particular to so-called bots and other tools meant to replace or supplement the web interface. Also prohibited are scripts and completely or partially automated programs that provide users with an advantage over other users. This includes auto-refresh functions and other integrated browser mechanisms if they concern automated procedures.
4.5 It is prohibited to apply measures that hide advertisements. It is of no significance whether advertising is deliberately hidden or can not be displayed in general e.g. by so-called pop-up blockers, text-based browsers, or similar.
4.6 The automated creation of user accounts, regardless of whether the home page is displayed or not, is not permitted.
4.7 Goodgame Studios or contractors authorized by Goodgame Studios hold all and exclusive rights to items used and virtual items provided in online or mobile games. Users will only receive a non-exclusive right of use to the virtual items for the duration of the user agreement.
4.8 Chip transfers
a) Giving chips as gifts
You may give chips to your buddies using the "send chips" tool. This tool is found by clicking on a picture of a buddy at the table or by viewing their profile page. However, you are not allowed to send these gifts in exchange for money or an equivalent to money. Doing so could result in your accounts being blocked or a chip penalty being stipulated at the reasonable discretion of Goodgame Studios.
b) Chip transfers
The only permissible method for transferring chips between accounts is the "send chips" tool (see Point a).  Losing chips on purpose (e.g. purposefully losing a poker hand at the table) in order to send chips to a buddy (or to yourself at another account) represents a breach of the general terms and conditions. Doing so could result in your account being blocked and a chip penalty being stipulated at the reasonable discretion of Goodgame Studios.
c) Chip farming / scripting
The misuse of scripts or manual processes in order to create chips is not permitted. Doing so could result in Goodgame Studios blocking the respective user account or stipulating a chip penalty.
5 Specific conditions for the use of communication facilities (particularly discussion forums, chats, comments)
5.1 Goodgame Studios may provide users with different communication facilities for self-created entries and posts on Goodgame Studios' websites, in the game, and on social networks (particularly discussion forums, chats, blogs, guest books, etc. as well as the utilization of their comment functions, altogether known as the "communication facilities"), which the user may use when available. In this regard, Goodgame Studios only provides users with the technical environment for an exchange of information. However, users do not have the right to claim communication features.
5.2 Users take full responsibility for the content and entries they post. Users agree to release Goodgame Studios from any legitimate claims from third parties arising from a culpable violation of the users' obligations. Goodgame Studios explicitly does not claim content entered by users as its own. However, users shall grant Goodgame Studios the permanent, irrevocable, non-exclusive right to use the content and contributions posted by the users.
5.3 Within the context of these communication facilities, users are prohibited from publishing or distributing content on Goodgame Studios' websites that:
a) violates an applicable law, goes against common decency, or breaches the general terms and conditions or the rules of the respective game;
b) violates trademarks, patents, utility or design patterns, copyrights, trade secrets, or other rights of third parties;
c) is obscene, racist, violent, pornographic, of adult content, or otherwise threatening to the development of children and adolescents, or of a detrimental nature;
d) is of an abusive, harassing, or defamatory nature;
e) includes chain letters or pyramid schemes;
f) falsely suggests that it is provided or supported by Goodgame Studios;
g) contains personal data of third parties without their explicit consent;
h) is commercial, in particular promotional, in nature.
5.4 The inclusion of websites or names of companies and products is only permitted if this is not primarily for advertising purposes.
5.5 All users of these communication facilities are required to use acceptable words. Abusive criticism or derogatory attacks shall be avoided.
5.6 Notwithstanding any other rights under these general terms and conditions, Goodgame Studios has the right to fully or partially remove content and entries that violate the rules of these general terms and conditions. Goodgame Studios also has the right to exclude users who violate these rules, in whole or temporarily, from further use of Goodgame Studios' online and mobile games, websites, and other services.
6 Consequences of a Breach of Duty
6.1 Goodgame Studios is not liable for damages resulting from a user's breach of duty.
6.2 Regardless of any additional legal or contractual rights, it is at the reasonable discretion of Googame Studios to take the following actions against any user who culpably breaches statutory law, third party rights, these general terms and conditions, or any respective additional regulations and game rules:
a) remove content,
b) issue a warning to the user,
c) temporarily or permanently block a user from specific or all online and mobile games and content of Goodgame Studios' websites,
d) suspend a user, also from certain game functions (e.g. chat)
e) issue a temporary or permanent virtual ban from the game in cases of a violation of item 6 of these general terms and conditions, or
f) immediately terminate the contract.
6.3 If users have been blocked or excluded, they may not log in again to a service provided by Goodgame Studios without the prior consent of Goodgame Studios.
7 Usage fees
7.1 Users can play the online and mobile games offered essentially free of charge. However, the user can pay money to purchase virtual currency (e.g. rubies, gold, jewels, the "premium currency"), certain virtual features, and other services (together with the "purchasable features") within the context of the online games and mobile games. The price for the desired virtual currency appears in euros, US dollars, or in another currency applicable to the user's region. The user can purchase advantages or virtual items in the online or mobile game with the premium currency purchased.
7.2 Users will receive specific information on the features available for purchase, particularly the function of the feature in question, how long the feature for purchase will be available (if applicable), the respective purchasing price, and the payment method available in the online or mobile game.
7.3 Users can submit their offers to purchase the available features by selecting the desired item and desired payment method offered in the respective online game or mobile game, clicking on the Buy Now button, and thus concluding the order process.
7.4 The payment options vary according to the online or mobile game, the participant's country, and the technically feasible payment options available in the market. Goodgame Studios reserves the right to amend their payment options.
7.5 The money is collected via the service provider commissioned by the user for the respective payment process or via a transfer made by the user. For mobile games, money is collected via the respective app store. In individual cases, the general terms and conditions included by the authorized service provider may be applicable in addition to the general terms and conditions of Goodgame Studios.
7.6 After completion of the payment process or, in the case of a transfer, after the receipt of the money in Goodgame Studios' account, Goodgame Studios shall credit the purchased features to the user's account. The credit simultaneously represents that the user has accepted a contract from Goodgame Studios regarding the purchase of available features.
7.7 In mobile games on the portals of individual business partners and in online and mobile games that have been integrated into social networks, the conclusion of the contract may deviate from the procedure described here. In these cases, users will be informed on the specific procedure for concluding a contract.
7.8 The user acknowledges and agrees that all information provided as part of a payment transaction (in particular bank account, credit card number, etc.) is complete and correct.
7.9 Goodgame Studios retains the right to revise the fees for features available for purchase. This includes Goodgame Studios' right to increase or decrease the fees for all individual features in all future cases of purchases of purchasable features.
7.10 Statutory interest shall accrue in instances of default. Goodgame Studios is also entitled to block the user account, recover further damages, and terminate services.
7.11 Should Goodgame Studios incur back charges or cancellation fees at the fault of the user (including an inadequate account balance), the user shall bear the costs incurred from this.
8 Limitation of liability
8.1 Users are held personally liable for any violation of a third party's rights. Users agree to reimburse Goodgame Studios for all damages resulting from the culpable non-observance of the obligations of these terms and conditions. Users release Goodgame Studios from all eligible claims that other users or third parties may file against Goodgame Studios due to a violation of their rights by content posted by the user or due to a violation of other obligations. Users shall assume the costs of Goodgame Studios' legal defense, including all court and legal fees. This condition does not apply if the user is not responsible for the infringement.
8.2 The liability of Goodgame Studios, on whatever legal grounds, whether due to contractual misconduct or a breach of duty, is ultimately determined in accordance with the following rules:
8.2.1 If Goodgame Studios provides the respective liability-causing service free of charge, Goodgame Studios is liable only for malice and gross negligence.
8.2.2 In the case of non-gratuitous services, Goodgame Studios' liability is limited to cases of malice and gross negligence, but unlimited in cases of personal injury. In cases of slight negligence, however, Goodgame Studios will only be liable for a breach of essential contractual obligations such as delay or unavailability which Goodgame Studios is held responsible for. In the case of a breach of an essential contractual obligation, liability is limited to the typical contractual damages that Goodgame Studios had to calculate upon conclusion of the contract due to the circumstances prevailing at this time.
"Essential contractual obligations", as previously stated, are the obligations that may be relied upon by the user and that ensure that the contract runs in accordance with its regulations and achieves the contractual aim.
8.2.3 Goodgame Studios assumes no liability for interruptions within the network that are not the fault of Goodgame Studios.
8.2.4 Goodgame Studios is liable for a loss of data in accordance with the foregoing paragraphs only if such a loss could not have been avoided by adequate backup measures taken by the user.
8.2.5 The aforementioned liability limitations do not apply in cases of explicit guarantees made by Goodgame Studios, in cases of malice, and for damages due to the loss of life, limb, or health. Liability shall remain unaffected under the Product Liability Act.
9 Contract Duration; Deletion of User Accounts
9.1 Unless expressly stated otherwise for the respective online game, mobile game, or other service, the contract for the use of the Goodgame Studios' website, online games, mobile games, and other services runs for an indefinite period. The contract begins upon accreditation or activation of an account by Goodgame Studios.
9.2 The contract may be terminated by either party at any time with immediate effect, provided that a temporary contract period has not been agreed.
9.3 Either party has the right to terminate the contract for good cause without giving a period of notice. "Good cause" constitutes, in particular, if
a) a user has defaulted on payment of the fees, and does not pay despite reminders,
b) a behavior significantly affecting the game experience of other players is being displayed,
c) cheats, mods, and/or "hacks" as well as any other form of software, tools, or scripts that alter the gaming experience or the game mechanism of online or mobile games are being used,
d) third parties make use of a user's account, unless the rules of the game allow for specific exceptions,
e) a user makes use of a third party user account or uses more than one user account per online game, unless the rules of the game allow for specific exceptions,
f) a user uses virtual items being used in online or mobile games outside of the online or mobile games, attempts to buy or sell these virtual items for "real" money, or tries to trade them,
g) a user has sold, bought, or traded a user account, or
h) the user culpably violates laws that serve to protect other players or Goodgame Studios
i) the user deliberately violates these general terms and conditions, additional governing provisions, and/or the rules of the game.
9.4 Termination must always be made in writing. Terminations sent via email are considered to have been made in writing.
9.5 In the case of extended inactivity, Goodgame Studios is entitled to delete the inactive user account after giving prior notice of this and only after at least 3 months of inactivity. Moreover, Goodgame Studios is entitled to delete a user account at the end of the contract at its own discretion.
10 Governing law
The laws of the Federal Republic of Germany shall apply; the UN Convention on Contracts for the International Sale of Goods (CISG) shall be excluded. The mandatory provisions of the country in which the user resides shall remain unaffected by this legal decision.
11 Amendments to these general terms and conditions; Miscellaneous
11.1 Goodgame Studios retains the right to modify these terms and conditions (a) in the event of any amendments made due to legal changes, (b) in the event of any amendments made due to decisions by the Supreme Court, (c) because of technical necessity, (d) in order to maintain company operations, (e) in the event of a change in market conditions, (f) for the benefit of the user. No amendment will take place if such amendment would substantially disrupt the contractual balance between the parties. Users will be informed of any amendments to the general terms and conditions via the Goodgame Studios' website and via the respective online or mobile game at least four weeks before the amendment is scheduled to take effect. Alternatively, Goodgame Studios may send its users the amended general terms and conditions via email or inform them that the amended general terms and conditions can be accessed via the Goodgame Studios' websites. The user is entitled to object to any amendment within four weeks. The terms and conditions are deemed to have been accepted if the user remains silent for the four-week period or if the user opens the game again after receiving notification of the amended terms and conditions. Goodgame Studios will specifically inform its users about the four-week period, the right of withdrawal, and the legal significance of remaining silent.
11.2 Goodgame Studios can transfer its rights and obligations from this contract to associated companies in accordance with Para. 15 of the Stock Corporation Act (AktG).
11.3 Users are only entitled to an offset if their counterclaim has been legally established or has been recognized by Goodgame Studios and is uncontested or has resulted from this synallagmatic legal relationship. Users can only exercise a right of retention provided that it pertains to claims arising from this contract.
11.4 Goodgame Studios generally communicates with the user via email - unless indicated otherwise by these terms and conditions. Users need to ensure that they regularly check the email account specified at registration for messages from Goodgame Studios. When contacting Goodgame Studios, users must indicate which online or mobile game and which user account the message concerns.
11.5 Should any provision of these terms and conditions be or become invalid and/or oppose statutory provisions, the validity of the remaining provisions of the terms and conditions shall remain unaffected.
12 Licenses
The game design of Goodgame Gangster is licensed by Playa Games GmbH.

Withdrawal

If you purchase virtual currency or virtual goods from us for a consideration (each a “Contract”), starting 13. June 2014 each of these Contracts is governed by the following right of withdrawal.

Right of withdrawal
You have the right to withdraw from this Contract within fourteen days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the Contract.
To exercise the right of withdrawal, you must inform us (Altigi GmbH/Goodgame Studios, Theodorstr. 42-90, House 9, 22761 Hamburg, E-Mail: stop@goodgamestudios.com) of your decision to withdraw from this Contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this Contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this Contract, in comparison with the full coverage of the Contract.

Information
If the Contract concerns the performance of services your right of withdrawal expires after the service has been fully performed and if the performance has begun with your prior express consent, and with the acknowledgement that you will lose your right of withdrawal once the Contract has been fully performed.
If the Contract concerns the supply of digital content which is not supplied on a tangible medium your right of withdrawal expires if the performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

  • To
    Altigi GmbH / Goodgame Studios
    Theodorstr. 42-90, House 9
    22761 Hamburg
    E-Mail: stop@goodgamestudios.com
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

Privacy Policy for online services

Altigi GmbH/Goodgame Studios, Theodorstr. 42-90, Haus 9, 22761 Hamburg, and other companies of the Goodgame Studios Group ("Goodgame Studios"), take the protection of your personal information very seriously. The following privacy policy will provide you with information about the personal information that is collected and how it is processed and used.

Table of contents:

  1. Subject matter of this privacy policy
  2. Responsible contact
  3. Collection of information
  4. Cookies
  5. Cookies of third party providers and tracking
  6. Use of your personal information
  7. Transmission of personal information
  8. More information about the privacy policy
  9. Changing or deletion of data
  10. Security of your personal information
  11. Contact
1 Subject matter of this privacy policy
This Privacy Policy applies to all services offered on Goodgame Studios' websites, in particular the Goodgame Studios portal at "www.goodgamestudios.com" and the individual online game websites.
Unless stated otherwise, this Privacy Policy is exclusively in place to regulate how Goodgame Studios treats your personal information. If you make use of services provided by third parties, only the Privacy Policy conditions of these third parties shall apply.
2 Responsible Contact
The responsible contact according to the Federal Data Protection Act is Altigi GmbH/Goodgame Studios, Theodorstr. 42-90, Haus 9, 22761 Hamburg.
If you have any questions concerning privacy policy matters, please contact privacy@goodgamestudios.com. By contacting this email address, you can inquire into privacy issues and review, change, or delete your personal information stored by Goodgame Studios. Alternatively, you can also contact us using the above postal address. If possible, please include the online or mobile game that you have played, the server, and your player name.
3 Collection of information
In principle, you can access our internet offers without disclosing any personal information to us. It is always your choice whether or not to provide us with your personal information. We collect your information in order to fulfill the user contract we have agreed upon with you. In addition to monitoring compliance with the terms of use and game rules, this includes in particular the proper handling of your payment arrangements.
We require personal information if you would like to register on our websites, participate in sweepstakes, or subscribe to our newsletter. This information includes, for example, your name, address, email address, and other personal information that Goodgame Studios may inquire into in individual cases. In many cases, it is possible to use Goodgame Studios' services with pseudonyms. Users are encouraged to make use of this feature.
In addition, certain pieces of information such as IP address, browser version, and access times are automatically sent to us by your computer or mobile device and stored on our server. Information regarding the type of mobile device and operating system being used is also collected at this time. We only use this information to conduct statistical and performance analyses or to prosecute unauthorized use of our website. The information remains anonymous whenever possible. We reserve the right to carry out personalized campaigns using the personal information that you have permitted social networks to share with third parties. In this regard, we shall refer to the privacy policies of the social networks in question.
We gather, process, and use personal information only with your consent, unless already permitted by legal statutes. If consent is given electronically within the context of our online offerings, we shall fulfill our legal obligation to give you proper notification of this.
We do not knowingly collect any information from anyone under 13 years of age.
4 Cookies
We use cookies on our website. These are small text files stored on your computer. We use both permanent cookies and session cookies so that we can offer you the best service possible. The data saved in the cookies make the use of our services as comfortable as possible for you, not only for your current use of the respective service but also beyond it.
If you don't want to allow permanent cookies, you can select the option to deactivate permanent cookies in your browser.
The data stored in session cookies are only valid for the current visit to our online offers and serve to provide you with an unrestricted use of our services and to make the use of our offers and services as comfortable as possible for your current visit. If you deactivate session cookies, we cannot guarantee that you will be able to use all of our services without limitations.
5 Cookies of third party providers and tracking
We use the services of other companies to optimize our websites and our services. You will receive an overview of the services we use in the following section.
a. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, text files stored on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. We use Google Analytics with the add-on "_anonymizeIP()" so that the IP addresses later transmitted to Google are shortened and modified in advance on the European servers to prevent any direct references to particular persons. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage to the website operator. Your IP address, which has been transmitted by Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use all functions of this website. Furthermore, you can prohibit Google from collecting and analyzing the cookie generated data about your use of the website (including your IP address) by clicking here or downloading and installing the browser plugin available here http://tools.google.com/dlpage/gaoptout?hl=en.
If you visit our website using a mobile device (e.g. a smartphone or tablet), you can refuse the future use of Google Analytics via this link. By activating the link, we will put a cookie in your browser, which signals to us that we should prevent Google Analytics from using your device. Please keep in mind that you will have to repeat the refusal process if you remove the cookies from your browser.
b. Google Remarketing
Our websites use Google's remarketing technology. This technology enables users who have already visited our online services and shown interest in our services to see targeted advertising on the websites of the Google partner network. Likewise users that are similar to the visitors of our websites can be addressed. The advertising will be displayed using cookies. These are small text files saved on the user's computer.  The information generated by the cookie about the website use will be transmitted to and stored on servers in the United States by Google. In the event that the IP address is transferred, it will be reduced by the last 3 digits. Using cookies, the user behavior on a website can be analyzed and subsequently utilized to provide targeted product recommendations and advertising based on the user's interests.
If you would prefer to not receive any targeted advertising, you can deactivate the use of cookies for these purposes through Google by visiting the website: https://www.google.com/settings/ads/. Alternatively, users can deactivate the use of cookies by third party providers by visiting the Network Advertising Initiative's deactivation website (http://www.networkadvertising.org/choices/).
Please note that Google has its own data protection policy which is independent of our own. We assume no responsibility or liability for their policies and procedures. Please read Google's privacy policy before using our websites (https://www.google.com/intl/en/policies/privacy/).
c. Facebook Conversion Tracking Pixel
With your permission, our website utilizes the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA ("Facebook"). This tool allows us to follow the actions of users after they are redirected to a provider's website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the personal data of any individual user. However, the collected data are saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook's Data Use Policy found under: https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.
Only users over 13 years of age may give their permission. If you are younger than this age, please consult your legal guardians.
Please click here if you would like to revoke your permission:
https://www.facebook.com/ads/website_custom_audiences/.
d. Facebook login
We also offer you an easier way to register for our games and services. You can use your existing Facebook account for this purpose. By clicking the Login with Facebook link, you can use this registration method via our online portal. To do this, you need to already have a Facebook account or have access to Facebook.
If you would like to register for one of our services via your Facebook account, the first step of the registration process will immediately redirect you to Facebook. Facebook will then ask you to log in or register. At no time will we have access to your personal login information (username and password).
In a second step, you will connect your Facebook profile with the service that you would like to register for. At this point, you will learn what data from your Facebook profile will be transmitted to us. This information is usually your "public information" on Facebook and information that you have made available to the public or authorized for the application in question. Information of this type generally includes your name, profile picture and cover photo, your networks, your username (Facebook URL), and your user ID number (Facebook ID). We will also use the email address you have saved with Facebook in order to contact you outside of Facebook.  You can see an overview of the public information in your profile via the General Account Settings menu of your Facebook profile (https://www.facebook.com/settings?tab=applications).
If you would like to remove our service's connection to Facebook via Facebook Connect, please log in to Facebook and make the required changes to your profile. We will then no longer have the right to use information from your Facebook profile for you.
e. Twitter Conversion Tracking
We use the Conversion Tracking service of Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA ("Twitter"). This tracking records if a user of our website clicks on a link posted by Twitter. In this way, both we and Twitter can see if a registration has taken place. The identity of the user remains anonymous. In addition, we use Twitter's Tailored Audiences service. This enables us to appeal to our website's users with targeted advertisements. To do this, Twitter uses a code snippet (tag) which we have integrated into our website. No personal data are collected during this process. Tailored Audiences is also used to create lookalike targeting lists.
You can find more information about Twitter's privacy policy in their data privacy statement (https://twitter.com/privacy?lang=en). You can adjust your privacy settings for tailored advertisements at this link: https://support.twitter.com/articles/20170405-your-privacy-controls-for-tailored-ads Twitter also supports "Do Not Track" (DNT). If you have activated this option in your browser, Twitter will not receive any browser-related information (browser cookie ID) from web partners in order to tailor their advertisements to you.
6 Use of your personal information
We use your personal data in order to constantly improve our range of services and to satisfy users' needs.
We use your personal information for the establishment, processing, and settlement of your user relationship with Goodgame Studios and the processing of payments.
Furthermore, we use your information in order to communicate with you. This communication includes emails informing you on new features in our services where appropriate. We use your personal information in order to inform you about products, services, or certain events which could be of interest to you on a regular basis. Each message contains the text: "In order to stop receiving emails for this game account in the future, please click here". After clicking on "here", you will no longer receive messages regarding this game account. Your refusal will not incur any costs other than the transmission costs in accordance with basic tariffs.
Finally, we use your information in order to protect our webpages and to trace unauthorized accesses.
7 Transmission of personal information
As a matter of course, your data will not be sold to third parties. Goodgame Studios transmits your personal data to third parties only to the following extent:
We are collaborating with payment providers (e.g. credit card companies, banks, PayPal, mobile services, debt collection agencies, etc.), providers that create and compile statistical data, and IT service providers (e.g., data centers, hosts, backup services, database services).  These service providers only have access to your data to the extent necessary for the completion of their tasks. These service providers are required to handle your data in accordance with this privacy policy and the relevant data protection statutes.
In the case that Goodgame Studios, companies controlled by Goodgame Studios, certain affiliated companies, or shares of the company are sold, your customer information will ordinarily be passed on with the part of the company that is changing hands. As a matter of course, your data shall remain subject to this privacy policy and the relevant data protection statutes in a case such as this.
8 More information about the privacy policy
Please keep in mind that all information you choose to make public, e.g. in chats, via email, or in forums or comments, can be collected and used by others.
For our own liability, we maintain the right to review this content. In addition, we shall strive to clarify and prevent any fraudulent measures (e.g. illegal game rigging at the expense of Goodgame) via independent reviews.
9 Changing or deletion of data
As a registered user you can review, update, correct or delete your personal data in your profile settings or by contacting us.
You also have the option to delete your player account with us. Please keep in mind that once an account has been deleted, it cannot be reactivated. If you would like to permanently delete your account from our game server, please notify us at: http://support.goodgamestudios.com/.
10 Security of your personal information
The data collected from you is processed according to the German Data Protection Act. All employees are obliged and have been advised to maintain data confidentiality and privacy obligations.
When submitting payments, the transfer of your information is protected by SSL encryption technology. Our SSL transfer is GoDaddy certified.
11 Contact
Altigi GmbH/Goodgame Studios
Theodorstr. 42-90, Haus 9
22761 Hamburg
Germany
privacy@goodgamestudios.com
The operating data protection officer of Goodgame Studios is the attorney David Oberbeck (www.datenschutzkanzlei.de). If you have any questions regarding the privacy policy, please send them via post to:
Data Protection Officer
c/o Altigi GmbH/Goodgame Studios
Theodorstraße 42-90, Haus 9
22761 Hamburg

Privacy Policy for mobile applications (apps)

Altigi GmbH/Goodgame Studios, Theodorstr. 42-90, Haus 9, 22761 Hamburg, takes the protection of your personal data very seriously. The following policy statement informs you about which personal data we collect and how we process and use them.
In order to explain how we handle personal data, and to fulfill the relevant legal provisions concerning data protection, we present the following Privacy Policy. This policy applies to our mobile applications (apps) for smartphones and tablet PCs.

Contents:

  1. Scope of this Privacy Policy
  2. Responsible party
  3. Data collection upon downloading
  4. Data collection by us
  5. Access permissions for our Apps
  6. Data analysis by Goodgame Studios
  7. Tune mobile app tracking
  8. Facebook
  9. Use of your data
  10. Disclosure of data
  11. Further notes on data protection
  12. Changing or deletion of data
  13. Data security
  14. Contact
1 Scope of this Privacy Policy
This Privacy Policy applies to all mobile applications (apps) offered under the responsibility of Goodgame Studios.
Unless stated otherwise, solely this Privacy Policy regulates how Goodgame Studios treats your personal data. In the event that you are using services of third parties, the policy of these third parties shall apply exclusively.
2 Responsible party
The "responsible party", within the meaning of the Federal Data Protection Act (Bundesdatenschutzgesetz) is: Altigi GmbH / Goodgame Studios, Theodorstr. 42-90, Haus 9, 22761 Hamburg.
If you have any questions about privacy, please contact privacy@goodgamestudios.com. You can use this address at any time to ask questions about data protection, to query which data are saved by Goodgame Studios, or to have such edited or deleted. Alternatively, you can contact us by post at the above mailing address. Please submit, where possible, the name of the online or mobile game you play, the server and your player name.
3 Data collection upon download
When you download the app, no information is actively transmitted by us to the respective app store (Apple App Store, Google Play, Amazon, Windows, etc.). If you want to know which data are collected and processed by the respective app store as part of a download, please inform yourself with their privacy policy. We have no influence on possible data collection by the stores.
4 Data collection by us
We only use information about you to the extent that this is necessary for downloading the app to your device. If necessary, we collect information from whichever source (banners, store, etc.) you used to download the app.
In order to use our app, we create a username and a password for you, and present this information on your mobile device. This individualized access is necessary to connect to our game servers. The data will be created automatically by our system and can be customized by you later with an e-mail address and password of your choosing. Alternatively, you can use an existing user account for the app.
In principle, you can access our app offers without disclosing any personal information to us. It is always your choice whether or not to provide us with your personal information. We collect information from you in order to fulfill the user contract concluded with you. To this end, in addition to monitoring compliance with the conditions of use and game rules, we monitor in particular the proper handling of any payment order you have initiated.
If you register within our apps, participate in sweepstakes or subscribe to our newsletter, we require personal data. This information includes, for example, your name, address, email address, and other personal information that Goodgame Studios may inquire into in individual cases. In many cases, use of Goodgame Studios’ services is possible using a pseudonym. Users are encouraged to make use of this possibility.
For statistical purposes, your mobile device and its associated operating system are recorded by us. Beyond the purposes of pursuing unauthorized use of our services, we analyze this data only for statistical and service development. To the fullest extent possible, the information is anonymized.
5 Access permissions for our apps
Our apps require different access permissions on your device. These are required to guarantee certain functionality of our apps. If you want, for example, to create a profile picture from within the app, we need access to your camera or photo album. If you want to buy additional content through the app, we may need access to the necessary interface to your app store account. Another example is so-called "push notifications", in which we can use an interface to display a message directly on your end device.
The access permissions on your mobile device are dependent on the operating system (e.g. Android, iOS, etc.) and the store where the app was purchased (e.g. Google Play Store, Apple App Store, Amazon, etc.). You generally receive information on which access permissions are required by our apps prior to installation.
In Apple iOS, see "Settings" at any time for an overview of what content our apps can access. You can restrict these access permissions at a later time.
In Android, various access permissions are also needed on your mobile device. Under "Settings / Apps", you can review the access permissions of our apps.
6 Data analysis by Goodgame Studios
We also perform analyses on the behavior of users of our services, in order to derive approaches for service optimization. These evaluations are conducted with a pseudonym, in accordance with § 15 para. 3 German Telemedia Act (TMG), i.e. the user name and other identifying characteristics are replaced by a random character for the purpose, making the determination of a specific natural person impossible or significantly more difficult.
Within our apps, we do not use any proprietary marketing or advertising cookies. Instead, we use cookies on your device that can store your user name and the current games settings in a text file. These cookies are necessary for the provision of our apps.
7 Tune Mobile App Tracking
Our app is analyzed with technologies of Tune Inc. (2220 Western Ave., Seattle, WA, USA). To this end, various session and interaction data from you are collected and stored. We need this information to improve the content and usability of our games and to optimize the user experience for you. The session and interaction data are at no time processed in personalized form, rather under a pseudonym. For more information on data processing by TUNE Inc., please refer to the respective privacy policy of that provider: http://www.mobileapptracking.com/privacy-policy/.
You may at any time opt out of tracking by TUNE Inc. with future effect: http://www.optoutmobile.com/optout/index.html.
8 Facebook
Facebook SDK: Within our app, we use the Software Development Kit (SDK) from Facebook. The Facebook SDK is issued and administered by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA. By means of this integration, we can link various Facebook services with our app. For example, users can use the Facebook SDK to share contents of our apps on their own Facebook timeline, or to send messages to other Facebook users. Further information about Facebook SDK within iOS can be found here: https://developers.facebook.com/docs/ios. For Android, please refer to: https://developers.facebook.com/docs/android.
Facebook Login via the SDK: In order to use Facebook services within our apps, you will need to first use Facebook Login to connect with Facebook. This requires that you have an existing Facebook account or that you create a Facebook account. If you want to use your Facebook account to log in to our services, you will be guided directly in a first step to Facebook, where Facebook will ask you to sign in or register. In no event will we learn your personal login information (username and password). In a second step, you can link your Facebook profile with each service you want to register to use. You will then receive a separate notice detailing which data is transferred to us from your Facebook profile. This generally includes your "public information" on Facebook and anything you make public or make accessible to the respective application. This generally includes your name, your profile and cover picture, your gender, your networks, your username (Facebook URL) and your user identifier (Facebook ID). In order to communicate with you without going through Facebook, we also use the e-mail address you have registered with Facebook.
You can check and modify the status of your connection to Facebook and the respective access privileges of our apps at any time under your Facebook profile settings (https://www.facebook.com/settings?tab=applications). Here, you will also find an overview of which information in your profile is public. If you want to cancel the connection between Facebook and our apps, please log in to Facebook and make the necessary changes in your profile settings. We will then no longer be able to access information from your Facebook profile in order to serve you.
Facebook App Events: We use the Facebook SDK service called "Facebook App Events" to evaluate the reach of our advertising campaigns and use of Facebook SDK. Facebook merely provides us with an aggregated analysis of user behavior with our app. We also have no influence on the information that will be processed by Facebook App Events.
In our app settings, you can opt out of using App Events for the given purposes.
9 Use of your data
We use your personal information as needed in order to design and continually improve our services.
We also use your personal information for establishing, implementing and managing your user relationship with Goodgame Studios and processing payments.
In addition, we use your information to communicate with you. This includes that we will, where appropriate, inform about news in our services via e-mail. We may use your data to keep you regularly informed about products, services and certain events from our range of services that might be of interest to you. In any such communication, you will find a link labeled 'To unsubscribe from future e-mails for this game account, please click here'. By clicking on 'here', you will receive no further information relating to the respective game account.
Finally, we use your data in order to protect our web pages and to trace unauthorized access.
10 Disclosure of data
Of course, your personal data will not be sold to third parties. Goodgame Studios submits personal data received from you to third parties exclusively to the following extent:
We work together with payment providers (e.g. credit card companies, banks, PayPal, mobile services, debt collection agencies, etc.), service providers that prepare and compile statistical data, IT service providers (e.g. data centers, hosts, backup services, database services) together. These service providers only have access to your personal data to the extent necessary to fulfill their tasks. These service providers are obliged to treat your personal information in accordance with this Privacy Policy and the relevant data protection laws.
In the event that Goodgame Studios, any companies owned by Goodgame Studios, individual subsidiary/affiliated companies or parts of companies are sold, your customer information will generally be passed on with the transmitted part of the company. Your data is of course also subject – in such case – to this Privacy Policy and the relevant data protection laws.
11 Further notes on data protection
Please note that all information voluntarily published by you (e.g. in chat areas, in forums, in comments or by e-mail) can be collected and used by others.
For reasons of own liability, we reserve the right to check these contents. Furthermore, we strive to test for and prevent fraud (e.g. illegal game-fixing at the expense of Goodgame) by means of independent testing and prevention measures.
12 Changing or deletion of data
As a registered user you can review, update, correct or delete your personal data in your profile settings or by contacting us.
You also have to have the option to delete your player account through us. Please note that a deleted account cannot be restored. If you wish permanent deletion of your accounts from our game server, please inform us at: http://support.goodgamestudios.com/
13 Data security
We process information collected from you according to German data protection law. All employees are obliged to maintain data confidentiality and privacy practices, and are trained in this regard.
For payment transactions, your information is encrypted using the SSL process. Our SSL transfer is GoDaddy certified.
14 Contact
Altigi GmbH/ Goodgame Studios
Theodorstr. 42-90, Haus 9
22761 Hamburg
privacy@goodgamestudios.com
The Operational Data Protection Officer of Goodgame Studios is the attorney David Oberbeck (www.datenschutzkanzlei.de). If you have questions regarding data protection, please address these by post:
Data Protection Officer
c/o Altigi GmbH/Goodgame Studios
Theodorstraße 42-90, Haus 9
22761 Hamburg

Status: August 2016